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    Cookie Policy

    Update, April 2020



    Pursuant to Article 13 of EU Regulation No. 679/2016 regarding personal data protection (hereinafter the “Regulation” or “GDPR”), Luigi Lavazza S.p.A., as the Data Controller for personal data processing, informs you that the website you are browsing uses so-called “cookies” and similar technologies in order to enable its Websites (including the mobile version) and Apps to work better, and in order to tell you apart from other users. These cookies and similar technologies can perform functions and personalise content. We invite you to read this Policy, which aims to provide you with all the information concerning the use of such technologies.


    Cookies are short strings of text that are automatically downloaded to the user’s browser or device with his/her consent (where necessary) while browsing the main and mobile versions of our Websites or using our Apps. This enables us, at each subsequent visit, to remember the user's browsing choices, thus offering an efficient and targeted experience.  Some cookies collect information for the purpose of keeping the Website secure; others provide information to help us to improve its performance; while others again can personalise its content. Each cookie performs a specific action and, depending on their function and purpose of use, they may be divided into technical cookies, cookies for aggregate analysis, and profiling cookies. While browsing this website, both “first-party” and “third-party” cookies may be installed. “First-party” cookies refer to those installed and managed directly by the Data Controller; while “third-party” cookies refer to those installed by other, third parties. For any questions regarding the protection of your Personal Data, you can contact our Group DPO by writing to the following email address: 


    The cookies described in this section are sent directly from this website and may be either first-party or third-party cookies. The cookies are installed for the purposes indicated in relation to each of the various cookie categories given below.

    Technical cookies _ These are cookies that are installed in order to allow the website to work better and to improve the functioning and performances of the website itself. Cookies of this type are used, for example, to store a user's decision about the use of cookies on the website. Technical cookies are not used for any further purposes and may be managed directly by Lavazza or by third parties.  These cookie categories can be used without the prior explicit consent of the user. All these cookies are enabled automatically. 

    Analytical cookies _ This category includes “performance” or “analytics cookies”. These are cookies that collect information on the number of users browsing the website and on the website's most visited pages/sections (for example, which pages we receive reports of malfunctions from). These cookies provide the Controller with information on the performance of its websites/apps, and can be used with the consent of the user.

    Functional cookies_ These allow the user to browse according to a set of selected criteria (e.g. language, text characters, browser type) in order to improve the service, and can be used with the consent of the user.



    Profiling cookies store the choices made by users while browsing, and are installed in order to create user profiles to which it is possible to provide targeted services or advertising content, to display content and to propose commercial initiatives based on the sections of our websites that are most relevant to users and their interests.  Profiling cookies can be used with the consent of the user. Consent is acquired through the opening of a banner displayed to users on their first visit to the website, using the “Manage your preferences” button.



    Our Websites and Apps also make use of technologies similar to cookies, so-called tagging technologies, which allow us, for example, to understand what content appears to be most interesting to our users and whether a particular offer may be of interest to them.  The information obtained in this way can be used, with the user’s consent, to show products and commercial offers that are most relevant to their tastes. Consent is acquired through the opening of a banner displayed to users on their first visit to the website, using the “Manage your preferences” button.



    Third-party cookies are installed by third-party websites, external to the website being browsed, in order to provide targeted services or content.  This Website also contains so-called social media buttons — i.e. digital buttons (so-called icons) to provide a direct connection to our social media pages (e.g. Facebook, YouTube, Instagram, Twitter) or through which the user can log in or register on the Website (e.g. Google, Amazon, Facebook) — which can install third-party cookies, i.e. cookies from their respective social media networks.  Third-party cookies can be used with the consent of the user, which is obtained as described in the previous section. Consent may be revoked at any time by disabling cookies in the manner described in the following paragraph, “How to manage cookies”. 



    Cookies may be:

    • Temporary or session cookies: used to store temporary information, allowing actions performed during a specific session to be connected and removed from the computer once the browser is closed;
    • Permanent or persistent cookies: used to store information, e.g. name and password, so that users do not have to re-enter this information every time they visit a particular website. These cookies remain on the computer even after the browser is closed.

    Cookie duration depends on the expiration date set at the time when they are installed. To learn the duration of each individual cookie, please consult our cookie manager section, which also contains the name, category, and purpose of the cookies.



    Users can manage their cookie preferences:

    • directly from our Website, in the cookie manager section, which allows users to choose which types of cookies (including cookies from third-party partners) can be installed, go through the list of cookies and similar technologies used by us, and remove them;
    • from their browser, preventing, for example, third parties (non-partners) from installing cookies. In this case, the procedures to manage permissions regarding the installation and removal of cookies vary depending on the browser used. You can find information about how to manage cookies in your browser at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge .

    Users may also seek information on exercising their right to oppose tagging in the case of services provided by third parties (non-partners) in the third party’s Privacy Policy.



    Data Subjects are entitled to exercise the rights afforded to them under applicable privacy legislation, as per Articles 15-22 of the GDPR. For any information/requests concerning the processing of personal data and how to exercise the rights afforded to you under Articles 15-22 of the GDPR, you can write to our Group DPO at the following address:


    This Cookie Policy may be subject to changes over time, for example if there is any new legislation regarding this sector, for the update or delivery of new services or for further technological innovations. The user is therefore invited to check this policy periodically.